It’s not news to tell you we have a website; you’re probably reading this article on our website right now. But look around a little and you may find that our website is a little different from most other company’s. We’ve worked hard to make it a resource you can use in every phase of your driving life, but you can’t use the features if you don’t know what they are. Here, at a glance, is a tour of the most important things you’ll find on TomDwyer.com…
Our Homepage is where everything
begins. It’s the basic introduction to our company for people who are just learning about us, with links to some of our most frequently used features. If you aren’t on our newsletter mailing list for some reason, you’ll find the most current issue posted at the bottom of the homepage. The navigation tabs across the top of the page will take you to these 9 sections:
About Us MoneySaving Programs Our Reviews
Services Contact Us Client Resources
Features Politics KPOJ
About Us is for people curious about our shop and our capabilities.
- Service for every part of your vehicle explains the advantages of increasingly rare full-service shops and high-volume specialty shops.
- We’re proud of the people who work here, and Meet Our Team lets you get to know them. Find out about the qualifications of the people who’ll be caring for your vehicle.
- We can’t allow clients inside the shop, but Shop Tour is the next best thing. You may recognize some of the features of our Lobby, but the behind-the-scenes look in the shop will show you the technology we use and the steps we take to make sure your vehicle is cared for in the best possible way.
- We’ve developed a series of Flyers to help you get the most from our service, and you can download PDF copies here. There’s information on Our Company, our Environmental Commitment, the Courtesy Shuttle, our Business Fleet program, what makes our Minor Interval Service different than an ordinary oil change, our Carbon Neutral Program, In-Shop Rental Cars, and how we use your Electronic Information.
Money-Saving Programs– We have three programs that are intended to not only save you money, but to keep you on the road to good vehicular maintenance. Learn all about our First Time Client offer, our Carbon Neutral Program, and our Planned Maintenance program.
Our Reviews– We’re very proud of the business we built, so maybe our opinions are a little skewed. The opinions from our reviews aren’t. We have three different ways for you to get the straight dope on our shop…
- Meet Our Clients let’s you choose from 22 videos (23 if you include Thom Hartman) of our clients explaining why they use our service. These aren’t highly edited fluff pieces either; they’re three-to-seven minute interviews that lay out the whole story.
- You’ll find us on almost any website that lists reviews. Online Reviews gives you quick links to our reviews on Angie’s List, Yelp, BBB, Car Talk, and many more.
- Our final reviews again come from our clients. After each service, during our post-service checkout process, we leave a Post-Service Feedback Card in each front seat. We’ve collected over 11,000 cards and tabulated the results for you here, with a list of what we’re doing right and the things we could do to improve.
Services– This is our longest section, and one of the most important. It includes:
- Why we only work on 1998 and newer vehicles.
- The specific car lines we work on.
- What specific services we offer.
- All about our Business Fleet program.
- Our Inspection Process, including a list of what’s checked in each of our four levels of inspection.
- All the details of our 24/24 Warranty, the best in the business.
- Our Payment and Credit terms to make your services easier to afford.
- How our Factory Warranty Concierge service keeps you covered during a New Car Warranty period.
- Some recommendations if you need Towing Services
- Scheduling and map information for our Courtesy Shuttle service.
- Reservation information for In-Shop Car Rentals.
- Information on Gift Certificates, so you can give the gift of automotive confidence.
- How to use our After Hours Drop Box to securely leave your car with us overnight.
- Details of our Carbon Neutral Program, to offset your carbon footprint and save money.
Contact Us– Has everything you need to get hold of us 24/7, including these special features…
- What to do in emergency or after-hours situations, including a link to our Drop Off Box.
- Request an appointment puts you first in line for service. We’ll still need to call you to confirm, but this will give you priority in scheduling.
- Ask Tom A Question is our direct email link to the Man himself.
- Get an Estimate is your first stop for pricing. We won’t be able to give you a direct estimate by email, but we’ll have all the information for one of our salaried Service Advisors to call and talk with you about your issues.
- If you want to join the Tom Dwyer team, then Career Opportunities is for you.
Client Resources– This is where we keep
all the tools and information you’ll need to get the most from your vehicular life. Whether it’s information on your drive around town, tips on how to sell your car, or stories on the behind-the-scenes world of the auto industry, your road to driving confidence starts here. You’ll find…
- Bus planning tools from TriMet.
- Our Information Archive is our largest section, and it’s packed with information you won’t get anywhere else. It starts with articles answering our most frequently asked questions like “Why do we charge for diagnostic time?“, “What should I look for in complete estimates?“, “What’s wrong with a ‘Free’ check-engine light check?” and many more. You’ll also find a complete archive of our shop newsletter, “Your Car Matters”, with articles on everything from humor to cars to politics.
- Buying a Car brings together websites you’ll need when you’re thinking about a new ride.
- Traffic Cameras has the ODOT traffic cams so you can have real-time city traffic information.
- TripChek brings you travel information for the entire state of Oregon.
- When it’s time to part with your automotive buddy, Vehicle Donation Programs may help.
- If your car is in tip-top shape, our Used Car Trading Post may help you sell it.
Features– This is our catch-all category for the things that just didn’t fit anywhere else
- We are the only auto repair shop in the country with our own political cartoonist. Check out Keith Tucker’s What Now Toons here, updated weekly.
- We try to be a good corporate neighbor, and Community Outreach tells you about some of the organizations we work with, and who could use your help.
- Tom Dwyer on Video brings you our forays into the world of video.
- Our Humor section starts with Doonesbury, and goes on from there.
- Every month you’ll find our most Current Newsletter posted here (not just on our homepage)
- Keep up on one of our most popular shop features, our Book and Sticker Library, here.
Politics– Most companies don’t have a 
Politics section, but we’re not most companies. If you want to get involved in the political process, this is a good place to start.
- Contact Your Representatives puts your Federal and State representative’s contact numbers at your fingertips. Call often!
- Calling your Rep is good, but getting involved means more. Get Connected puts you in touch with many groups trying to affect our political process.
- Active Petitions lists petitions on a variety of issues. Get involved with just a mouse click!
- Involvement is important, but educated involvement is even more important. Our list of Political and News Sites will give you news and opinions from across the political spectrum.
- Tom’s RSS News Feed gives you a look at what Tom looks at, and gives you a way to get all the information on the Web served up for your convenience.
- There are some great videos, articles, and just plain weirdness in the political world that is well worth the effort to see. Political Issues brings you a few of our favorites.
- Some people have expressed great ideas with such simplicity and power that everything after has become a footnote. Click on Great Political Speeches to hear what politics is supposed to sound like.
KPOJ– We support Progressive Radio, and Progressive Radio supports us. Our KPOJ section brings together all of our radio material under one roof…
- Our 5 Newest KPOJ Spots puts our newest material at the top of the heap. Hear it here before you hear it on the air!
- On Air Mentions is an audio scrapbook of Dwyer stories that have made it onto the radio.
- A lot of our radio spots direct you to our website for more information on the group or issue Tom talks about. We put Links From Our KPOJ Commercials all in one place, so if you ever hear anything in our spots that your curious about you’ll know where to come.
- If you’re a fan from way back or new to our unique advertising style, Our KPOJ Ad Archive is where you’ll find the most complete collection of our radio endeavors. Audio, text, and even video!
- One of our clients, Hans Michael, has quietly been making Videos of Our Radio Spots. See them all here!
And that’s it! 64 pages, 511 posts, and over 1,000 audios, videos, and images, all to make your experience at our shop and on the road the best it can be. Please, stop by, look around, and then tell your friends about TomDwyer.com!
