Category Archives: Support

Who Makes YOUR Service Recommendations?   

WE rely on non-commissioned ASE-Professionals The image of today’s auto repair industry has suffered from some careless businesses. Most shops do their best to make repair recommendations in their customer’s interests, but the commissioned pay structure of some shops can … Continue reading

Share
Posted in 2016 June, Feature Articles, New Client Orientation, Newsletter Columns, Newsletters, Support | Comments Off on Who Makes YOUR Service Recommendations?   

What we’ll ask about when you call

When you call to schedule your appointment we’ll get all the information necessary to make sure your vehicle receives the precise service it needs. If you’re a first-time client we’ll go a little deeper into the specifics of your vehicle; … Continue reading

Share
Posted in New Client Orientation, Support | Comments Off on What we’ll ask about when you call

Lockout procedures and protections

If you can’t pick up your vehicle during weekly business hours or on our Saturday pickup/dropoff time, we can lock your vehicle outside out shop so you can pick it up at your convenience. We’ll take your payment over the … Continue reading

Share
Posted in New Client Orientation, Support | Comments Off on Lockout procedures and protections

YOUR goals are OUR priority

Paying for something you don’t really need is never a value. Through comprehensive inspection, understanding your needs and budget, providing expert service, and managing your service records, we ensure real value by tailoring our service to make sure what we … Continue reading

Share
Posted in Car Information, New Client Orientation, Support | Comments Off on YOUR goals are OUR priority

A logical approach to auto care

A business that cares only about its profits is like a politician that cares only about being elected. Both politicians and businesses should have the convictions to actually solve problems and deliver positive results. The best way to work on any … Continue reading

Share
Posted in Car Information, New Client Orientation, Support | Comments Off on A logical approach to auto care

Some vehicles ARE beyond repair

When I started in the auto service industry in the seventies, I was told “no vehicle was ever beyond repair”. Those used up vehicles weren’t economically totaled rolling illusions; they were “ROSES”…, which is true… from a repair shop’s viewpoint. … Continue reading

Share
Posted in Car Information, New Client Orientation, Shop Talk, Support | Comments Off on Some vehicles ARE beyond repair

Non-Commissioned Service Advisors

Service Advisors at most dealerships and independent repair shops are paid for sales volume, not for the quality of their advice.  They keep a percentage of whatever they can sell, so the more they sell, the more they’re paid. Commission … Continue reading

Share
Posted in Car Information, New Client Orientation, Support | Comments Off on Non-Commissioned Service Advisors

What’s Up With Your Car? Our IFR keeps you aware of what’s REALLY important

A simple idea guides our approach to auto service…  making clear, prioritized recommendations from a point of full knowledge leads to the best results.   Before our Service Advisors make any recommendations about your vehicle they want to make sure what … Continue reading

Share
Posted in 2015 October, Feature Articles, New Client Orientation, Newsletter Columns, Newsletters, Support | Comments Off on What’s Up With Your Car? Our IFR keeps you aware of what’s REALLY important

What to expect when you pickup your vehicle

When you’re ready to pick up your vehicle we’ll tell you exactly what we did and why, and we’ll make sure that any questions you have are fully answered. Your Service Advisor will review the estimate we initially gave you, the work we … Continue reading

Share
Posted in New Client Orientation, Support | Comments Off on What to expect when you pickup your vehicle

After your vehicle is serviced

After your vehicle is serviced If you’ve had your vehicle’s computer control system Check Engine light (CEL) illuminate and repairs were done, it’s not uncommon for the light to come back on shortly after service. If this happens let us … Continue reading

Share
Posted in New Client Orientation, Support | Comments Off on After your vehicle is serviced