Service Advisors at most dealerships and independent repair shops are paid for sales volume, not for the quality of their advice. They keep a percentage of whatever they can sell, so the more they sell, the more they’re paid.
Commission systems are great for business owner’s bottom lines, but the side effect may be the loss of consistent trustworthy advice. Even unconsciously, commissions can affect how services are prioritized or sold.
Worries about building a paycheck can conflict with providing value and building lasting client relationships.
Tom Dwyer Automotive Services is different. Our Service Advisors are never paid commission. Their focus is delivering impeccable service and thorough, properly prioritized recommendations. Even when the news isn’t pretty our clients know our Service Advisors are giving them the straight story, with no hidden agenda.
What’s motivating your Service Advisor? If you’re not sure, then ask. If you don’t like the answer then give us a call!