Category Archives: Shop Talk

Shop Talk- When and how to check for recalls on your vehicle

Posted on March 15, 2024 by tomdwyer

When and how to check recalls on your vehicle We just missed a promotion from the National Highway Traffic Safety Administration (NHTSA), the fine folks who do their best to keep us safe on the roads. When a vehicle (not … Continue reading →

Posted in 2024 March, Newsletter Columns, Newsletters, Shop Talk | Comments Off

Shop Talk- How much diagnostic time do Technicians need?

Posted on February 16, 2024 by tomdwyer

Comment of the Month This month’s Comment is another posting from Quora, a question-and-answer site we spend a lot of time on. A questioner asked… ”Is it necessary for mechanics to have 30-40 minutes of diagnostic time to determine … Continue reading →

Posted in 2024 February, Newsletter Columns, Newsletters, Shop Talk | Comments Off

Shop Talk for January 2024

Posted on January 23, 2024 by tomdwyer

Comment of the Month This month’s Comment came from one of our own Service Advisors when talking with a client about when they’d pick up their vehicle… ”We need to know when you’re coming in, because it will affect the … Continue reading →

Posted in 2024 January, Newsletter Columns, Newsletters, Shop Talk | Comments Off

Shop Talk- Was that special treatment?

Posted on December 28, 2023 by tomdwyer

Comment of the Month This month, Jon F. was a little confused … “I was fourth in line on a Tuesday morning but staying a Dwyer (vs. leaving.) Service was complete within an hour. Don’t know if this was typical … Continue reading →

Posted in 2023 December, Newsletter Columns, Newsletters, Shop Talk | Comments Off

Shop Talk- How do we know if you’re on track for service?

Posted on October 16, 2023 by tomdwyer

Comment of the Month- How do we know if you’re on track for service? This month, Seth W. asked if he was on track for his power steering flushes… Hi Seth, Just wanted to drop … Continue reading →

Posted in 2023 October, Newsletter Columns, Newsletters, Shop Talk | Comments Off

Shop Talk for Sept 2023

Posted on September 19, 2023 by tomdwyer

Congratulations, Jamie! We wanted to take a moment to offer our sincerest congratulations to Jamie Brooks, who recently took all 8 of the ASE Certification Tests needed to qualify as an ASE-Certified Master Automobile Technician. He … Continue reading →

Posted in 2023 September, Newsletter Columns, Newsletters, Shop Talk | Comments Off

Shop Talk- What’s the deal with remanufactured parts?

Posted on August 9, 2023 by tomdwyer

Comment of the Month We can’t give you exact wording for most of our Comment this month, because this Comment came in the form of a phone call. Neil H. was a client for many … Continue reading →

Posted in 2023 August, Newsletter Columns, Newsletters, Shop Talk | Comments Off

Shop Talk- Here’s when it’s too late to pickup your car

Posted on July 14, 2023 by tomdwyer

PLAN AHEAD for service in the Summer We hate it when we’re too busy to accept a service appointment, but it happens. In Summer, our busiest season, it can happen all too often. Our article “Planning Ahead Protects You Summer” … Continue reading →

Posted in 2023 July, Newsletter Columns, Newsletters, Shop Talk | Comments Off

Shop Talk- Who reads their service invoices? YOU should!

Posted on May 15, 2023 by tomdwyer

A Summer Word to the Wise We hate it when we’re too busy to accept a service appointment, but it happens. In Summer, our busiest season, it can happen all too often. Our Feature article this … Continue reading →

Posted in 2023 May, Newsletter Columns, Newsletters, Shop Talk | Comments Off

Shop Talk- Our 24/24 Warranty and our 10% Coupon

Posted on April 3, 2023 by tomdwyer

Comment of the Month Client Linda S. had nice things to say on one of our Comment Cards this month… “Thorough diagnosis and thanks for honoring the Warranty so professionally!” Thanks Linda, and thanks for the opportunity … Continue reading →

Posted in 2023 Apr, Newsletter Columns, Newsletters, Shop Talk | Comments Off