Comment of the Month-  How do we know if you’re on track for service?

This month, Seth W. asked if he was on track for his power steering flushes…

Hi Seth,

Just wanted to drop you a quick message on your Dwyer Comment Card where you wondered if it’s normal to need power steering flushes every 3 or so years.  The answer is yes, though the Dealers’ usual Service Menus recommend changes on 21,000-mile intervals rather than time.

Don’t know if you were just curious or asking because you felt you were doing them too often, but you can relax because we don’t recommend it by mileage OR time.  Our recommendations come from inspection; from actually examining the power steering fluid and seeing if it needs to be changed.  If you don’t need it, we won’t recommend it.   If your fluid is getting dirty too often then that might indicate a deeper problem, so if you have any concerns please mention it to your Service Advisor on your next visit.  Otherwise, you seem to be on track.

We were able to give Seth the answer he needed, but more importantly, to explain why.  We think it’s better to inspect your actual vehicle and determine its actual condition rather than go off of any “Menu Services”  Here’s an article explaining why we don’t like Menus, and check out our Feature article on Setting Automotive Priorities.  Seth’s Comment is one of the reasons we chose to run it again this month!

We also have a couple ongoing offers you might find valuable…

Carbon Neutral Program–

Our company’s commitment to the environment led us to partner with Bonneville Environmental Foundation to create our Carbon Neutral Program in 2007. Client members offset the carbon production of their vehicles for one year AND save 10% on Labor Charges here at the shop! It’s a win for you AND our environment and it’s been very successful… since we instituted the program our members have prevented over 1.9 MILLION POUNDS of carbon from being dumped into our air!

Referral Reward Program–

Year after year, referrals from our existing clients are our greatest source of new clients, so we’ve tried hard to think of some way to appropriately reward people for their referrals.  Our solution is  our Referral Reward Program, where we make donations to the non-profit group of your choice to say ‘thanks’ for your generous referrals.  Here’s how it works…

Your reviews and referrals matter

We are constantly grateful for the supportive and loyal clients we have developed over the years.  Your comments and appreciation keep us on the right road to providing the superior automotive service you deserve.  Your reviews and referrals are not only the highest compliments we can receive, but they’re the lifeblood of our new business.  If you like what you’ve found at Tom Dwyer Automotive Services, please tell a friend or take a minute to write a review on Yelp, Angieslist, Google, or the review site of your choice. Thank you!

Latest Automotive Recalls  

Automobiles are just like any other product; occasional flaws in manufacture or design can cause problems once they leave the factory.  When an issue is identified the manufacturers and government work hard to bring the vehicles back in for refit or repair, but not all recalls make the front pages.  The National Highway Traffic Safety Administration maintains a constantly updated list of recalls from every manufacturer.  The last month’s recalls are below, but clicking the button at right will take you to the full list at the NHTSA website.