Category Archives: Shop Talk

Shop Talk- Our Mask Policy adapts to a new reality

Posted on March 16, 2022 by tomdwyer

Comment of the Month This month’s Comment comes from a client on their 18-month “Where have you been?” card. (We send these to clients when we haven’t heard from them for 18 months. We’ll keep servicing … Continue reading →

Posted in 2022 Mar, Newsletter Columns, Newsletters, Shop Talk | Comments Off

Shop Talk Feb 2022- Should you pay separately for diagnosis?

Posted on February 18, 2022 by tomdwyer

Comment of the Month This month’s Comment comes from a longterm client on one of his post-service Comment cards. His question is on the card, and our response is below… Hi Michael, Thanks for taking … Continue reading →

Posted in 2022 February, Newsletter Columns, Newsletters, Shop Talk | Comments Off

Shop Talk- Goodbye to David Coquet, a friend of many years

Posted on January 23, 2022 by tomdwyer

Goodbye to David Coquet, a friend of many years This month we wanted to say a fond farewell David Coquet, a friend and colleague of many years. Dave started with us back in 2006 and he kept our Domestic vehicles … Continue reading →

Posted in 2022 January, Newsletter Columns, Newsletters, Shop Talk | Comments Off

Shop Talk- Rides during your service

Posted on December 16, 2021 by tomdwyer

Construction is coming again… and again Last month we told you about construction coming to both sides of Tacoma, and this month there’s more. One lot in from Tacoma on the East side of Tenino, a … Continue reading →

Posted in 2021 December, Newsletter Columns, Newsletters, Shop Talk | Comments Off

Shop Talk- A profoundly touching compliment

Posted on November 22, 2021 by tomdwyer

Comment of the Month This month we wanted to share the tenderness and empathy shown to us by someone who isn’t even a client. We send periodic reminders for vehicle service, but if we haven’t … Continue reading →

Posted in 2021 November, Newsletter Columns, Newsletters, Shop Talk | Comments Off

Shop Talk- We respond to a Bad Review

Posted on September 29, 2021 by tomdwyer

Comment of the Month Henry B. offered this month’s Comment via Google, where he gave us a 1-star review. Our response is below, but you can always find it and all our other bad reviews at … Continue reading →

Posted in 2021 October, Newsletter Columns, Newsletters, Shop Talk | Comments Off

Shop Talk- Here’s who gets hurt by high repair prices

Posted on September 8, 2021 by tomdwyer

Comment of the Month This Comment of the Month comes from outside the shop, where Charles S. gave us a 1-star review on Google. (9/21/21- Google seems to have pulled this review, but you can find it and all our … Continue reading →

Posted in 2021 September, Newsletter Columns, Newsletters, Shop Talk | Comments Off

Shop Talk for August 2021

Posted on August 11, 2021 by tomdwyer

Comment of the Month We heard good and bad from client Alys A. in a Comment Card. She started out well; to the question ‘Why do you choose our service?’ she replied “Careful, honest, you explain without treating me like … Continue reading →

Posted in 2021 August, Newsletter Columns, Newsletters, Shop Talk | Comments Off

Shop Talk- Sellwood’s Dick Samuels passes

Posted on July 22, 2021 by tomdwyer

Comment of the Month This month’s Comment is a whole article by David Ashton at the Sellwood Bee, recognizing the passing of Richard Samuels. Dick was the owner of the Oregon Pacific Railroad, the short-line railroad that operates in … Continue reading →

Posted in 2021 July, Newsletter Columns, Newsletters, Shop Talk | Comments Off

Shop Talk- Will this heat melt my tires?

Posted on June 25, 2021 by tomdwyer

Will this heat melt my tires? Comment of the Month This month’s Comment comes from client Jen R., whose heat-related concern might be on other minds as well… Will this heat melt my tires? There’s a short answer … Continue reading →

Posted in 2021 June, Newsletter Columns, Newsletters, Shop Talk | Comments Off