You may know that our office is open on Saturdays from 10am until 1pm for pickup and dropoff, but we don’t have any techs on duty for actual repairs. Why not? It seems like a logical thing to extend our hours into the weekend and it would provide much greater convenience to our clients, so what’s the holdup?
The answer is a “chicken-and-egg” problem in the logistics of the auto repair industry. Repair shops (like ours) can’t maintain an inventory of replacement parts for every car, so we rely on “parts houses” that stock every part necessary to fix every car on the road. These parts houses aren’t open Saturdays because repair shops aren’t open Saturdays, and without parts houses the repair shops can’t function. Even if the parts houses were open we frequently need dealer parts, special order parts, or wrecking-yard parts, and those companies aren’t open either. We could bring your car in on Saturday for diagnosis but we wouldn’t be able to get the parts to fix it until Monday at the earliest, leaving you ride-less for at least three days.
Even on simple maintenance and repair, unexpected things pop up that can leave your car crippled until the parts come in. For example, a basic oil change can quickly become a major hassle if the oil plug strips out and a replacement isn’t available. Some large companies that specialize in one particular type of repair (brakes, mufflers, etc.) do maintain extensive inventories, but they still face problems when the “oops” factor pops up for a part they don’t carry.
Like you, we certainly enjoy spending Saturdays with our families and friends, but that’s not why we’re closed. We want to make sure that when you bring your vehicle to us we can confidently promise complete repair in a timely manner. We don’t gamble that we have everything we’ll need for you; we make sure of it and we can’t be sure on Saturdays. We understand why our clients would like the convenience of Saturday access, but if we can’t do it right we won’t do it at all.