Category Archives: New Client Orientation

What to expect when checking in

Posted on August 26, 2015 by tomdwyer

When you arrive for your appointment, we’ll confirm things like: The exact problems you’re experiencing and the solutions you expect Whether you have scheduled to leave the vehicle with us or wait Courtesy Shuttle, rental car, or taxi arrangements Initial … Continue reading →

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How to determine your ownership goals

Posted on August 25, 2015 by tomdwyer

Effective auto service begins long before your schedule your appointment… it begins with you creating clear goals and plans for vehicle ownership. Some of our recommendations (safety issues, for example) would stay the same no matter what your plans for the vehicle. … Continue reading →

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How to schedule for your convenience

Posted on July 22, 2015 by tomdwyer

You NEVER need an appointment for breakdowns or emergencies, but we do work on an appointment basis whenever possible. We can typically accommodate appointments on a same-day or next-day basis, but in our busiest times we may have to schedule two … Continue reading →

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Can I wait for an oil change?

Posted on June 11, 2015 by tomdwyer

In the vast majority of cases, the answer is ‘no’ because to us it is not just an oil change. It’s a Minor Interval Service and a chance to inspect, document and provide needed services. When done properly and that … Continue reading →

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Shop Talk- Why aren’t we open longer on Saturdays?

Posted on November 9, 2010 by tomdwyer

You may know that our office is open on Saturdays from 8am until 11am for pickup and dropoff, but we don’t have any techs on duty for actual repairs. Why not? It seems like a logical thing to extend our … Continue reading →