Portland Airport Carpet Floormats- STEPHANIE IS A WINNER!

We were at the big Sellwood Bridge Grand Opening in February, enjoying the day and meeting our neighbors.  We were taking entries for a set of auto floor mats made from the old PDX Airport carpet, with the promise to announce the winner in our March newsletter.  Hey, whaddya know, it’s March!  Our winner is Stephanie R. of Portland, and we’ll contact her about getting the rugs to her.  Thanks to everyone who entered!  If you’re not Stephanie and still want a set of these for yourself, they’re available at the Carpet Mill Outlet, 2000 SE Milport Rd, Portland, OR 97222.

Referral Reward Program- EVERYONE’S A WINNER!

Our Referral Reward Program is our way of saying “thanks” for your valuable-as-gold referrals of new clients to our shop.  It’s pretty simple… when a new client comes in based on your referral, we make a donation to the non-profit group of your choice.   had another great month to cap off our second great year.  Since we started the program in 2014, our clients have made it possible for us to donate $10,342 to 162 deserving groups.  Our awards are in three levels…

• Individual Donations

We make our first donation, the Individual Donation, when the client you referred comes in.  We get the name of the person who referred them, and then call to ask where the Referral Reward check should go.  We will donate to virtually any (legal) group the client wants to donate to.  Donations vary from $10 to $50 depending on the new client’s initial purchases.  We were able to make 5 individual donations this month totaling $127 to these groups…

PONGO Fund Pet Food Bank by Hillary B.          ReBuild Center by Jim P.

Health Care For All Oregon by Mary P.          Neighbors for Clean Air by Anne R.

Doctors Without Borders by Walter R.

• Quarterly Awards

Every three months, our individual donation groups are put into a pool for Quarterly Awards.  We have very loose criteria for a Quarterly Award winner, but we try pick groups that are local, helping individuals where possible, and who are small enough that our $200 Quarterly Award money will be meaningful to them.  Our first three Quarterly Award Winners in 2015 were…

p:ear, creatively mentoring homeless youth,

Medical Teams International, a local group doing medical work in poor areas worldwide, and

Randall Children’s Hospital, a downtown Portland hospital serving kids across the region

And this month we announce our final quarterly award winner for 2015…

Health Care for All Oregon

Health Care for all Oregon’s mission is to work for an equitable, affordable, comprehensive, high quality, publicly funded universal health care system serving everyone in Oregon and the United States.

Their vision is a health care system that ensures comprehensive, high-quality health care to all; provides care based on patients’ needs rather than profits, focusing on prevention, effective treatment, and improved medical outcomes; and that is publicly financed, directing resources to medical care and minimizing administrative expenses and waste.  HCAO recognizes health care as a human right.  They seek to create a health care system based on the principles of Universality, Equity, Accountability, Transparency Participation, and health care as a Public Good…

Universality: As a human right, health care must be accessible to everyone, without exception.

Equity: Health care resources and services must be distributed and accessed according to people’s needs. Health, wealth, employment, age, race, gender, immigration status, and other factors should not result in any barriers to health care or disparities in health outcomes.

Accountability: The health care system must be accountable to the people it serves. It must ensure effective delivery of care and stewardship of resources that improve individual and population health and provide means to uphold and enforce human rights standards in care.

Transparency: The health care system must be open with regard to information, decision-making, and management.

Participation: The health care system must enable meaningful public participation in all decisions affecting people’s right to health care.

Public Good: Health care, as a fundamental element of a just society, must not be rationed by cost as a commodity in private markets, but be secured to the people on an equitable basis by public means, similar to education, public safety, and public utilities.

• Yearly Awards

Our final level is the $500 Yearly Award, which is open to all the Individual Donation groups from the year.  We picked our own winner last year, the Oregon Food Bank, but this year we decided to let our clients and friends pick the winner instead. 57 people combined to pick 26 different groups, and though voting was tight we did have a clear winner.  That’s a phrase we hope to hear again in 8 months, because this year’s Yearly Award goes to…

THE BERNIE SANDERS FOR PRESIDENT CAMPAIGN!

It’s no secret that we like Bernie Sanders, but our clients, not us, selected Bernie Sanders as our Yearly Winner!  We usually write a short article about to introduce you to our Quarterly and Yearly winners, but despite the media blackout you probably already know who Bernie Sanders is.  Instead of our usual article we’ll bring you five links to get a little closer to the Senator From Vermont, and maybe to your local Sellwood mechanic that supports him.  On behalf of our clients and ourselves, we extend our congratulations to Bernie Sanders for President and hope to do so again on Nov 9!

 

 

 

 

 

 

Thanks to everyone who participated in our 2015 Referral Reward Program, and our 2016 program is already underway.  We think it’s a great way to help deserving charities and introduce them to new people, but just remember the whole purpose of the program is to say…

THANK YOU FOR YOUR REFERRALS AND CONTINUING SUPPORT OF TOM DWYER AUTOMOTIVE SERVICES!

Current Discount Offer

Automotive Amnesty-  Save 20% on Labor Charges on any Service Recommendations in your file before Mar 11, 2016

Some details apply, so go here for the full information you need.

Comment of the Month

Nick S. said “Stop sending junk mail!”

Not the kind of comment we like to hear, but it’s a valuable one and you should know exactly what to expect from our client communication.  We use both email and snailmail, and we try to be respectful with both.  We generally email about every other week, alternating between our monthly newsletter and service offers.  We also send service reminder letters starting 6 months after your most recent visit, and then every 3 months after that.  If we haven’t heard from you in 18 months we send a final goodbye letter and move your vehicle to our ‘inactive’ file.  Don’t worry, we still have your vehicle records if you ever need them!

If you ever, EVER want to stop receiving communication from us, just tell us and we’ll quit!  All our emails have an embedded ‘unsubscribe’ link; just click that and you’re done.  If you don’t want the printed service reminders then just tell your Service Advisor and you’ll be off the list!

If you DO want to hear from us, we need a proper email and home address for you, including apartment number if any.  Just tell your Service Advisor and they’ll get you in the books.

Your reviews and referrals matter

We are constantly grateful for the supportive and loyal clients we have developed over the years.  Your comments and appreciation keep us on the right road to providing the superior automotive service you deserve.  Your reviews and referrals are not only the highest compliments we can receive, but they’re the lifeblood of our new business.  If you like what you’ve found at Tom Dwyer Automotive Services, please tell a friend or take a minute to write a review on Yelp, Angieslist, Google, or the review site of your choice. Thank you!

Latest Automotive Recalls  

Automobiles are just like any other product; occasional flaws in manufacture or design can cause problems once they leave the factory.  When an issue is identified the manufacturers and government work hard to bring the vehicles back in for refit or repair, but not all recalls make the front pages.  The National Highway Traffic Safety Administration maintains a constantly updated list of recalls from every manufacturer.  The last month’s recalls are below, but clicking the button at right will take you to the full list at the NHTSA website.