Comment of the Month
This month’s Comment came from one of our own Service Advisors when talking with a client about when they’d pick up their vehicle…
”We need to know when you’re coming in, because it will affect the way we do things.”
Every clients’ vehicle joins a flow of about 30-40 vehicles through our shop each day, and as you can imagine, it’s a pretty tough logistical problem. We care about your schedule, whether you need the car to pickup the kids or go on vacation, and we do everything we can to accommodate each of our clients. We also try to keep you informed on progress, though sometimes if you’re waiting to hear from us it can seem like it takes us forever to call. But we need to hear from YOU too so we can keep things flowing correctly. The client our Advisor was talking with was unsure whether they’d be able to pick up that evening and wanted to wait till the last minute to decide, but we needed to know because we bring all client vehicles (except after-hours pickups) into the shop each night. Without knowing to expect them, we might have buried their car behind 10 others and been unable to bring it out when they got here. From both your position as a client and our position as a business, clear communication is critical to creating the best service experience possible. We’ll keep trying to do our best on our end, but we just wanted you to know that we count on you as well.
We have a couple ongoing offers you might find valuable…
Carbon Neutral Program–
Our company’s commitment to the environment led us to partner with Bonneville Environmental Foundation to create our Carbon Neutral Program in 2007. Client members offset the carbon production of their vehicles for one year AND save 10% on Labor Charges here at the shop! It’s a win for you AND our environment and it’s been very successful… since we instituted the program our members have prevented over 1.9 MILLION POUNDS of carbon from being dumped into our air!
Referral Reward Program–
Year after year, referrals from our existing clients are our greatest source of new clients, so we’ve tried hard to think of some way to appropriately reward people for their referrals. Our solution is our Referral Reward Program, where we make donations to the non-profit group of your choice to say ‘thanks’ for your generous referrals. Here’s how it works…
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Your reviews and referrals matter
We are constantly grateful for the supportive and loyal clients we have developed over the years. Your comments and appreciation keep us on the right road to providing the superior automotive service you deserve. Your reviews and referrals are not only the highest compliments we can receive, but they’re the lifeblood of our new business. If you like what you’ve found at Tom Dwyer Automotive Services, please tell a friend or take a minute to write a review on Yelp, Angieslist, Google, or the review site of your choice. Thank you!
Latest Automotive Recalls
Automobiles are just like any other product; occasional flaws in manufacture or design can cause problems once they leave the factory. When an issue is identified the manufacturers and government work hard to bring the vehicles back in for refit or repair, but not all recalls make the front pages. The National Highway Traffic Safety Administration maintains a constantly updated list of recalls from every manufacturer. The last month’s recalls are below, but clicking the button at right will take you to the full list at the NHTSA website.
