Category Archives: Shop Talk

Shop Talk- Why do we charge for diagnostic time?

Posted on April 1, 2011 by tomdwyer

There is a world of difference between a free estimate for known repairs and a diagnostic procedure for difficult, intermittent or technical problems. Accurate diagnosis of your vehicle’s troubles is imperative for precise estimates and to be able to provide … Continue reading →

Posted in 2011 April, Car Information, Newsletter Columns, Newsletters, Shop Talk, Uncategorized | Comments Off on Shop Talk- Why do we charge for diagnostic time?

Shop Talk- Why don’t we pave the lot or wash your car?

Posted on February 25, 2011 by tomdwyer

For this month’s Shop Talk, we thought we’d let you look over our shoulders at a letter we wrote to one of our clients.  You probably know about the comment cards we leave in each vehicle after service.   (Please fill … Continue reading →

Posted in 2011 March, Newsletter Columns, Newsletters, Shop Talk, Uncategorized | Comments Off on Shop Talk- Why don’t we pave the lot or wash your car?

Shop Talk- Turning left onto Tacoma is a BAD IDEA!

Posted on February 10, 2011 by tomdwyer

We do everything we can to bring you in and keep you happy, but sometimes keeping you happy means making it easy for you leave.  If you’re planning to take the Sellwood Bridge, traffic can make a left turn frustrating … Continue reading →

Posted in 2010 August, Shop Talk, Uncategorized | Comments Off on Shop Talk- Turning left onto Tacoma is a BAD IDEA!

Shop Talk- Our NEW website is more than you might expect!

Posted on January 25, 2011 by tomdwyer

Every business has a website; but how many do you find useful?  A website should be more than an extended yellow pages ad with contact info and a mission statement… and our new website is more!  We’ve put a lot … Continue reading →

Posted in 2011 Jan-Feb, Newsletters, Shop Talk, Uncategorized | Comments Off on Shop Talk- Our NEW website is more than you might expect!

Synthetic vs. Conventional Oil

Posted on December 2, 2010 by tomdwyer

Hi, I’m Tom Dwyer I hear many questions about synthetic oils versus conventional oil.  Many drivers think synthetics are too expensive, but I think there are three reasons that easily outweigh the extra cost… Synthetics are better for your vehicle … Continue reading →

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Cleaning Dirty Fuel Injectors

Posted on December 2, 2010 by tomdwyer

We have had a rash of customers lately who have been sold fuel injection cleaning services by convenience oil change providers in a deceptive manner. A fuel injector is either a fixed or electronically controlled aperture, which atomizes pressurized fuel … Continue reading →

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“Free Check Engine Light Scan”- The Scan Scam!

Posted on December 2, 2010 by tomdwyer

The “Scan Scam” is yet another way for you to be separated from your hard earned money! Since the late 70’s early 80’s Manufacturers have been providing drivers with a warning system for their vehicles malfunctioning control systems. Over the … Continue reading →

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Shop Talk- Why aren’t we open longer on Saturdays?

Posted on November 9, 2010 by tomdwyer

You may know that our office is open on Saturdays from 8am until 11am for pickup and dropoff, but we don’t have any techs on duty for actual repairs.  Why not?  It seems like a logical thing to extend our … Continue reading →

Posted in 2010 July, New Client Orientation, Newsletters, Shop Talk, Support, Uncategorized | Tagged , , | Comments Off on Shop Talk- Why aren’t we open longer on Saturdays?