Comment of the Month

This month’s Comment from Simon F. was one we were VERY unlikely to get…

“As always you are great, even when it costs me $8K!”

We often recommend clients sell their vehicles if the vehicles’ value just doesn’t justify an expensive repair.  Other times it IS worth it and we recommend they bite the bullet, but we don’t expect the client will be perky and happy after they write a check for several thousands of dollars.  On the other hand there’s folks like Simon who, even though they dropped a LOT of money with us, realize they got value in return and don’t blame us for the pain of their needed fix.  It’s incredibly nice to get a compliment from a client when they had no reason to offer it and every reason not to.  Thank you so much, Simon!

How to get the service you need, when you need it

You know you’re planning a road trip this summer, so here’s our biggest tip to make it a success… BRING YOUR VEHICLE IN NOW, NOT THE FRIDAY BEFORE YOU LEAVE!  We’ve had several clients schedule appointments recently on a Thursday or Friday for trips on the weekend or Monday.  Fortunately, they haven’t had any problems so far, but there are several reasons this is a bad idea.  If you’re planning a road trip this summer then getting your vehicle checked is one of the smartest things you can do, but there are some things you should know so we can get your vehicle checked when YOU need it…

• • Last minute appointments can be hard for us to accommodate– Summer is our busiest time, and we sometimes book a couple weeks in advance. Don’t let that put you on the road unprepared.
  • Quick turnarounds don’t leave any room for the unexpected– If any unanticipated problems pop up under the hood there’s no time to deal with them without moving your start date.
  • You’ll need a couple days to make sure the repair worked– No matter how good we are, mistakes can happen. Bad parts, a missing screw, whatever… plan some time to test drive any repair
  • Advance planning is important, but don’t “risk it” if you see a problem coming– If it’s a choice between calling with not enough time or not calling at all, call us. We may or may not be able to help you, but we’ll do our absolute best to get you in or at least tell you what to watch out for.
  • Rely on us if you DO run in to problems on the road– If something does go wrong, call us. We have all your vehicle repair and technical information here if needed.  Plus, if you’re not sure the local mechanic is giving you good advice, we’d be glad to offer our opinion.
  • Give us a call if you have ANY questions– We want to be an advantage to you in every phase of your driving life. Please call if you have ANY questions you think we can help with, and our salaried Service Advisors will be glad to talk you through your problem.

We have a couple ongoing offers you might find valuable…

Carbon Neutral Program–

Our company’s commitment to the environment led us to partner with Bonneville Environmental Foundation to create our Carbon Neutral Program in 2007. Client members offset the carbon production of their vehicles for one year AND save 10% on Labor Charges here at the shop! It’s a win for you AND our environment and it’s been very successful… since we instituted the program our members have prevented over 1.9 MILLION POUNDS of carbon from being dumped into our air!

Referral Reward Program–

Year after year, referrals from our existing clients are our greatest source of new clients, so we’ve tried hard to think of some way to appropriately reward people for their referrals.  Our solution is  our Referral Reward Program, where we make donations to the non-profit group of your choice to say ‘thanks’ for your generous referrals.  Here’s how it works…

And just a couple other things to know…

Your reviews and referrals matter

We’re constantly grateful for the supportive and loyal clients we’ve developed over the years.  Your comments and appreciation keep us on the right road to providing the superior automotive service you deserve.  Your reviews and referrals are not only the highest compliments we can receive, but they’re the lifeblood of our new business.  If you like what you’ve found at Tom Dwyer Automotive Services, please tell a friend or write a review on Yelp, Google, or the review site of your choice. Thank you!

Latest Automotive Recalls

Automobiles are just like any other product; occasional flaws in manufacture or design can cause problems once they leave the factory.  When an issue is identified the manufacturers and government work hard to bring the vehicles back in for refit or repair, but not all recalls make the front pages.  The National Highway Traffic Safety Administration maintains a constantly updated list of recalls from every manufacturer.