Thanks for taking time, but can you lower prices?
Comment of the Month
Jenny K had a good news / bad news comment this month, but fortunately mostly good news…
I’m grateful you took the time to really fix my car! Other people didn’t take the time needed. (Under ‘What can we do to improve?’, she also mentioned ‘lower prices’.)
Hi Jenny,
Wanted to drop you a quick line on your Comment Card. Thank you for noticing that we ‘took the time to really fix my car’, where other shops really hadn’t. We get a lot of Comments on our friendly service and such (which is what people see the most), but not as many on the actual quality of our work (which is most of what they’re paying for).
We’re incredibly proud of our Team here at Dwyer’s. They’re almost all either ASE-Certified or -Master-Certified Techs and the few who aren’t are studying for their tests. That takes years of study and ongoing education and few shops have our level of expertise. They’re also paid in a way that encourages the kind of quality you noticed. While most shops pay Flat Rate (which encourages speed at the expense of quality), our Techs are paid Hourly (which encourages thoroughness and a whole-car approach). AND they have the responsibility they deserve… our Techs make your service recommendations, not our Service Advisors. Our Advisors are there to explain the recommendations and prioritize them with you, but the Techs know your vehicle and know what it needs. We listen to them!
For ‘what we could do to improve’ you mentioned “lower prices”. I’m thinking this is a little tongue-in-cheek, but I hear you. Auto repair is expensive and even we here at Tom’s feel it when our own vehicles need repair. But we aren’t a ‘price’ shop; we set our prices to be as low as possible while still maintaining the quality service you’ve mentioned. I can’t lower the prices for you, (actually, maybe I can… signing up for our Carbon Neutral Program will save you 10% on Labor for a year, and we often issue money-saving offers by mail and email) but I can offer this… Tom’s philosophy has always been to build clients for the long term, so we always offer no-BS advice, do outstanding work, and never try to sell you anything you don’t need. That peace-of-mind is priceless, but we throw it in for free on every job we do.
Look forward to seeing you for many years to come!
Current Special Offers
You’ve waited since last fall for this… June in Portland doesn’t just mean beautiful weather, it also means Car Wash Coupon Season at Tom Dwyer Automotive! The summer heat will soon turn our parking lot into a dust factory so we offer free car washes to make up for it. So why don’t we just wash your car instead? It’s one of the most common questions we get, so we’ll let Tom himself tell you why…
“Because we’re so close to the river, we (and the city) closely monitor our discharges. If we washed more than 7 cars a week we’d have to install capture systems for every drop or risk damaging the environment. We offer free coupons for WashMan because they’ve already made the investment to do the cleaning right without environmental damage. Even just vacuuming cars presents problems. Although we used to vacuum, we stopped out of respect for our client’s privacy. You wouldn’t believe the things people leave in their cars, from fragile breakables to money to weapons and more. There are also liability and damage issues that outweigh the benefits of a clean carpet.”
2024’s Car Wash Coupon Season runs from June 1 until September 15. Sorry, but we only give out coupons for services exceeding $200 and not for oil changes or other minor services. So that’s the story. Forget about washing your car for the summer, but only if you stop by to take advantage of our yearly blowout… CAR WASH COUPON SEASON!
We have a couple ongoing offers you might find valuable…
Carbon Neutral Program–
Our company’s commitment to the environment led us to partner with Bonneville Environmental Foundation to create our Carbon Neutral Program in 2007. Client members offset the carbon production of their vehicles for one year AND save 10% on Labor Charges here at the shop! It’s a win for you AND our environment and it’s been very successful… since we instituted the program our members have prevented over 1.9 MILLION POUNDS of carbon from being dumped into our air!
Referral Reward Program–
Year after year, referrals from our existing clients are our greatest source of new clients, so we’ve tried hard to think of some way to appropriately reward people for their referrals. Our solution is our Referral Reward Program, where we make donations to the non-profit group of your choice to say ‘thanks’ for your generous referrals. Here’s how it works…
Your reviews and referrals matter
We are constantly grateful for the supportive and loyal clients we have developed over the years. Your comments and appreciation keep us on the right road to providing the superior automotive service you deserve. Your reviews and referrals are not only the highest compliments we can receive, but they’re the lifeblood of our new business. If you like what you’ve found at Tom Dwyer Automotive Services, please tell a friend or take a minute to write a review on Yelp, Angieslist, Google, or the review site of your choice. Thank you!
Latest Automotive Recalls
Automobiles are just like any other product; occasional flaws in manufacture or design can cause problems once they leave the factory. When an issue is identified the manufacturers and government work hard to bring the vehicles back in for refit or repair, but not all recalls make the front pages. The National Highway Traffic Safety Administration maintains a constantly updated list of recalls from every manufacturer. The last month’s recalls are below, but clicking the button at right will take you to the full list at the NHTSA website.
