Comment of the Month

We heard good and bad from client Alys A. in a Comment Card.  She started out well; to the question ‘Why do you choose our service?’ she replied “Careful, honest, you explain without treating me like I’m beneath you”, and had “no idea” what we could do to improve.  But on ‘What else would you like to tell us?’, she replied “I hate these cards!  I always feel bad when I don’t send them in, which is almost always!”

But as to putting Alys’ (and everyone else’s) mind at ease, don’t feel bad if you don’t return EVERY one!  That’s a hassle we don’t expect you to deal with.  Just know they’re there, know that they’re important, and take advantage of them when you feel like it.  Good or bad!

OUR CURRENT SPECIAL OFFERS

Carwash Coupon Season

Have you taken advantage of Carwash Coupon Season yet? Summer in Portland doesn’t just mean the beautiful weather, it also means Free Car Wash Season at Tom Dwyer Automotive! The summer heat turns our parking lot into a dust factory so we offer free car washes to make up for it.  Free Carwash Season usually runs until September 15, but with the blistering heat and no rain, we’ll extend this year’s Season until Oct 1.  Sorry, but we only give out coupons for services exceeding $100 and not for oil changes or other minor services.

So why don’t we just wash your car here?  It’s one of the most common questions we get, so we’ll let Tom himself tell you why…

“Because we’re so close to the river, we (and the city) closely monitor our discharges.  If we washed more than 7 cars a week we’d have to install capture systems for every drop or risk damaging the environment.  We offer free coupons for WashMan because they’ve already made the investment to do the cleaning right without environmental damage.  Even just vacuuming cars presents problems.  Although we used to vacuum, we stopped out of respect for our client’s privacy.  You wouldn’t believe the things people leave in their cars, from fragile breakables to money to weapons.  There are also liability and damage issues that outweigh the benefits of a clean carpet.”

So that’s the story.  You can forget about washing your car for the summer, but only if you stop by to take advantage of our yearly blowout… FREE CARWASH SEASON!

Carbon Neutral Program–

Our company’s commitment to the environment led us to partner with Bonneville Environmental Foundation to create our Carbon Neutral Program in 2007. Client members offset the carbon production of their vehicles for one year AND save 10% on Labor Charges here at the shop! It’s a win for you AND our environment and it’s been very successful… since we instituted the program our members have prevented over 1.9 MILLION POUNDS of carbon from being dumped into our air!

Referral Reward Program–

Year after year, referrals from our existing clients are our greatest source of new clients, so we’ve tried hard to think of some way to appropriately reward people for their referrals.  Our solution is  our Referral Reward Program, where we make donations to the non-profit group of your choice to say ‘thanks’ for your generous referrals.  Here’s how it works…

Your reviews and referrals matter

We are constantly grateful for the supportive and loyal clients we have developed over the years.  Your comments and appreciation keep us on the right road to providing the superior automotive service you deserve.  Your reviews and referrals are not only the highest compliments we can receive, but they’re the lifeblood of our new business.  If you like what you’ve found at Tom Dwyer Automotive Services, please tell a friend or take a minute to write a review on Yelp, Angieslist, Google, or the review site of your choice. Thank you!

Latest Automotive Recalls

Automobiles are just like any other product; occasional flaws in manufacture or design can cause problems once they leave the factory.  When an issue is identified the manufacturers and government work hard to bring the vehicles back in for refit or repair, but not all recalls make the front pages.  The National Highway Traffic Safety Administration maintains a constantly updated list of recalls from every manufacturer.  The last month’s recalls are below, but clicking the button at right will take you to the full list at the NHTSA website.