There’s only one issue anyone’s Talking about at our Shop this month… Coronavirus.  Here’s what we have to say on it…

Things are tightening down even more as Coronavirus threatens the health of our citizens and the economy of our country.  We’ll continue to update you, as appropriate, on our response here at the shop to a rapidly changing world.

WE ARE AN ESSENTIAL BUSINESS. 

WE ARE STAYING OPEN.

Governor Kate Brown’s closure order (read it here) affects many businesses, but ‘essential’ businesses can remain open if they institute mandatory social distancing policies.  Gas stations and repair shops are on the list of ‘essential’ businesses because transportation, even in a locked-down world, is critical.  We are staying open because safe and reliable vehicles are at least as important as the gas to run them.  We will be reducing our hours slightly during this crisis, so our new TEMPORARY hours are:

9a-6p Mon-Fri and 10a-1p on Sat.

We’ll notify you again when these hours will change back to normal.

You have non-contact options for pickup and dropoff

• You have many options for pickup, dropoff, and scheduling, including curbside service
• Most tasks, including scheduling, service review, and payment can be handled over the phone at 503-230-2300 or online at TomDwyer.com.  We are ALWAYS available by phone for ANY question or concern you have.
• We’re encouraging you to use our after-hours key drop for curbside service during regular hours.  When you arrive you’ll take an envelope from the Key Drop box (just to the right of the office door), put your keys in, sign the envelope, and call your Service Advisor from outside the shop.  Your Service Advisor will give you instructions from there.  If you think you’ll want to use this option, please tell your Service Advisor so we’ll be expecting your keys.
• We are offering pickup and dropoff at your home or business.  If you can be flexible with your appointment scheduling we can pick up your vehicle at your home or work, bring it here for service, and return it to you when it’s finished. If you think you’ll want to use this option, please tell your Service Advisor when you schedule your appointment so we can arrange staff appropriately.
• We offer 6-months or 12-months-same-as-cash (OAC) if you can’t pay right now.

We are implementing even stricter cleaning protocols.

In the office

• You’ll see our Service Advisors using hand sanitizer before dealing with each client.
• Your keys will be sanitized before they’re returned to you.
• We’re now cleaning office hot spots like door knobs, handles, bathrooms, common surfaces, the PIN pad, and the sales counter throughout the day with alcohol sanitizer.
• We’ve just added HEPA air filtration systems in the lobby to reduce airborne viruses
• We have hand sanitizer available in our lobby for your convenience. Clients can refill their own small hand sanitizer pumps from our supply at no charge.

In the shop

• We are reducing staff temporarily to reduce transmission and deal with reduced work load.
• Technicians normally wipe down their individual work areas and use surgical gloves while working.  They’re adding sanitizing of common equipment as well.
• To protect our Technicians, we will sanitize your vehicle before service.  Our Technicians will use hand sanitizer and personal protective equipment  while working on your vehicle.
• To protect you, we will sanitize your vehicle after service.  Our Post-Service-Check now includes an interior sanitizer misting plus a sanitizer wipe down of your steering wheel, shift lever, door handles, controls, and all surfaces that may have been touched during your vehicle service.

We will cater to your individual needs. 

If there’s something we haven’t thought of that’s keeping you from having your vehicle serviced during this difficult time, then PLEASE tell our Service Advisors!  They will be happy to accommodate you if at all possible.

Small businesses of all kinds need your help. 

Over 30 years ago, we started Tom Dwyer Automotive Services in one of the worst financial crises since the Great Depression.  That was a walk in the park compared to the crisis we’re facing now.  As an essential service we’re both burdened and privileged to be open during this time.  We’ll ask your patience and flexibility as we work through difficulties with scheduling, parts availability, and other issues. THANK YOU in advance!  We know your help will keep us here for you now and after this crisis, but many other independent businesses are struggling, even dying.  In a time when our families’ safety is on the line the health of businesses must take second place, but please, if you can, reach out to the small companies limping through this time.  A burger bought from a restaurant still serving drive-through or a book bought from a bookstore restricted to mail order can make an unbelievable difference.  Almost everyone knows at least one small business owner, so please make a special effort to reach out and support them if you can.

PLEASE call with any questions, suggestions, or concerns!

We’re trying to follow best practices but if you think we could be even better, we welcome your ideas!  Please send them to charles@tomdwyer.com.

Though it may seem like the realities of Coronavirus are driving us apart, we’re all in this together and we WILL get through this.  Protecting yourself is the best way to protect the ones you love.  From all of us at Tom Dwyer Automotive Services, during this Coronavirus crisis and always, if there’s anything we can do for you… please let us help.  Let us continue to serve you in a time when service has become an all-but-forgotten practice.

Your reviews and referrals matter

We are constantly grateful for the supportive and loyal clients we have developed over the years.  Your comments and appreciation keep us on the right road to providing the superior automotive service you deserve.  Your reviews and referrals are not only the highest compliments we can receive, but they’re the lifeblood of our new business.  If you like what you’ve found at Tom Dwyer Automotive Services, please tell a friend or take a minute to write a review on Yelp, Angieslist, Google, or the review site of your choice. Thank you!

Latest Automotive Recalls  

Automobiles are just like any other product; occasional flaws in manufacture or design can cause problems once they leave the factory.  When an issue is identified the manufacturers and government work hard to bring the vehicles back in for refit or repair, but not all recalls make the front pages.  The National Highway Traffic Safety Administration maintains a constantly updated list of recalls from every manufacturer.  The last month’s recalls are below, but clicking the button at right will take you to the full list at the NHTSA website.

We also have a couple ongoing offers you might find valuable…

Carbon Neutral Program–

Our company’s commitment to the environment led us to partner with Bonneville Environmental Foundation to create our Carbon Neutral Program in 2007. Client members offset the carbon production of their vehicles for one year AND save 10% on Labor Charges here at the shop! It’s a win for you AND our environment and it’s been very successful… since we instituted the program our members have prevented over 2 MILLION POUNDS of carbon from being dumped into our air!

Referral Reward Program–

Year after year, referrals from our existing clients are our greatest source of new clients, so we’ve tried hard to think of some way to appropriately reward people for their referrals.  Our solution is  our Referral Reward Program, where we make donations to the non-profit group of your choice to say ‘thanks’ for your generous referrals.