Comment of the Month-
Client Jaqueline R. wrote-
“Always love the gem and rock displays- everytime! One time we picked up Swiss Army knives from the airport as a little gift. You gave them out… I still have mine!!”
Few things are as boring as an auto shop waiting room, but it doesn’t have to be that way. Tom is always on the lookout for little things we can give out to make our clients’ days a little brighter. Sometimes it’s little pocketknives, sometimes it’s crystals or stones, but you’ll always find free Bumper Stickers and our books are always free for checkout. Here’s a headsup… keep an eye out in November when you’ll be able to pick up a free copy of Drew’s Kitchen, the recipe book created by departing Service Advisor Drew Pearson. There’s always something new!
Reviewing our Covid Policies
As Coronavirus reaches new levels in the US, we thought it was a good time to review the precautions and processes we’re using to keep you and our staff safe…
WE ARE AN ESSENTIAL BUSINESS.
WE ARE STILL OPEN.
MASKS ARE REQUIRED IN OUR BUSINESS.
We are reducing our hours slightly during this crisis, so our new TEMPORARY hours are:
8a-6p Mon-Fri and 10a-1p on Sat.
Oregon’s current Covid policy states:
Masks are required statewide for people age 5 and older in:
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- All workplaces, indoor public spaces, public and private colleges and universities, and indoor and outdoor markets.
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- Outdoor public spaces when physical distancing of at least six feet is not possible.
- People with a disability or medical condition may request accommodation from the business if they cannot wear one.
Face shield update, effective 10/19:
Oregon Health Authority now recommends wearing a face covering/mask instead of a face shield (except in limited situations when a face shield by itself is appropriate, like talking to someone who is Deaf or hard of hearing and needs to read lips to communicate.)
We have implemented the strictest cleaning protocols.
In the office
- You’ll see our Service Advisors using hand sanitizer before dealing with each client.
- Your keys are sanitized before they’re returned to you.
- We clean office hot spots like door knobs, handles, bathrooms, common surfaces, the PIN pad, and the sales counter throughout the day with alcohol sanitizer.
- We have HEPA air filtration systems in the lobby to reduce airborne viruses.
- We have hand sanitizer available in our lobby for your convenience. Clients can refill their own small hand sanitizer pumps from our supply at no charge.
- Unfortunately, Covid has meant the TEMPORARY closure of our waiting room and TEMPORARY suspension of our Courtesy Shuttle. We can still arrange rides through Lyft… ask your Service Advisor if you need one.
In the shop
- Technicians normally wipe down their individual work areas and use surgical gloves while working, but they’ve added alcohol sanitization of their areas and of common equipment.
- To protect our Technicians, we sanitize each vehicle before service. Technicians use hand sanitizer and personal protective equipment while working on your vehicle.
- To protect you, we sanitize your vehicle after service. Our Post-Service-Check now includes a sanitizer wipe down of your steering wheel, shift lever, door handles, controls, and all surfaces that may have been touched during your vehicle service.
You have non-contact options for pickup and dropoff
- You have many options for pickup, dropoff, and scheduling, including curbside service.
- Most tasks, including scheduling, service review, and payment can be handled over the phone at 503-230-2300 or online at TomDwyer.com. We are ALWAYS available by phone for ANY question or concern you have.
- We encourage you to use our after-hours key drop for curbside service during regular hours. When you arrive, take an envelope from the Key Drop box (just to the right of the office door), put your keys in, sign the envelope, and call your Service Advisor from outside the shop. Your Service Advisor will give you instructions from there. If you think you’ll want to use this option, please tell your Service Advisor when you schedule so we’ll be expecting you.
- We are offering pickup and dropoff at your home or business. If you can be flexible with your appointment scheduling we can pick up your vehicle at your home or work, bring it here for service, and return it to you when it’s finished. If you think you’ll want to use this option, please tell your Service Advisor when you schedule so we can arrange staff appropriately.
- We offer 6-months or 12-months-same-as-cash (OAC) if you can’t pay right now.
We will cater to your individual needs.
If there’s something we haven’t thought of that’s keeping you from having your vehicle serviced during this difficult time, then PLEASE tell our Service Advisors! They will be happy to accommodate you if at all possible.
Small businesses of all kinds need your help.
Over 30 years ago, we started Tom Dwyer Automotive Services in one of the worst financial crises since the Great Depression. That was a walk in the park compared to the crisis we’re facing now. As an essential service we’re both burdened and privileged to be open during this time. We’ll ask your patience and flexibility as we work through difficulties with scheduling, parts availability, and other issues. THANK YOU in advance! We know your help will keep us here for you now and after this crisis, but many other independent businesses are struggling, even dying. In a time when our families’ safety is on the line the health of businesses must take second place, but please, if you can, reach out to the small companies limping through this time. A burger bought from a restaurant still serving drive-through or a book bought from a bookstore restricted to mail order can make an unbelievable difference. Almost everyone knows at least one small business owner, so please make a special effort to reach out and support them if you can.
PLEASE call with any questions, suggestions, or concerns!
We’re trying to follow best practices but if you think we could be even better, we welcome your ideas! Please send them to charles@tomdwyer.com.
Though it may seem like the realities of Coronavirus are driving us apart, we’re all in this together and we WILL get through this. Protecting yourself is the best way to protect the ones you love. From all of us at Tom Dwyer Automotive Services, during this Coronavirus crisis and always, if there’s anything we can do for you… please let us help. Let us continue to serve you in a time when service has become an all-but-forgotten practice.
Current Special Offers
30% Off Labor continues through November!
We thought this would be a couple-weeks-long offer, but as the threat from Covid-19 continues so too does our 30%-Off-Labor Covid Discount. It’s an amazing offer we couldn’t afford to make in normal times, but right now it will help stretch your money and keep our company healthy for the long term. Act now for your greatest savings, because as the economy eventually improves we’ll slowly reduce the discount back to more sustainable levels.
and we’re making 30% Off Labor EVEN SWEETER!
We got to thinking… since the purpose of this offer was to make auto maintenance more realistic during Covid, having a $200 minimum purchase made it inaccessible to the many folks who are just scraping by. We can’t just remove the cap and still stay in business, but we CAN do something if you just need a minor service… we’ve added a 10% LABOR CHARGE DISCOUNT FOR PURCHASES UNDER $200. Stay safe!
SPECIAL CNP MEMBERSHIP OFFER!
We’re building a 100% Carbon Neutral Vehicle Fleet, so we want YOU to sign up right now! This isn’t some cynical ploy to use Climate Change to benefit our company. WE DON’T MAKE ANY MONEY FROM THIS PROJECT; ALL YOUR MEMBERSHIP FEE GOES TO BONNEVILLE ENVIRONMENTAL FOUNDATION TO PURCHASE YOUR CARBON OFFSETS. In fact, though we’re very glad to do it, we lose money on each membership… that 10%-discount-on-Labor-Charges comes straight out of our pocket for the whole year of your membership! So come on, hurt us but help the planet… join our CNP TODAY!
Sippers (hybrids, electrics, etc)- Normally $30- NOW $20
Drinkers (most types of cars)- Normally $50- NOW $40
Guzzlers (SUVs, land yachts, etc)- Normally $90- NOW $60
We also have some ongoing offers you might find valuable…
Carbon Neutral Program– Our company’s commitment to the environment led us to partner with Bonneville Environmental Foundation to create our Carbon Neutral Program in 2007. Client members offset the carbon production of their vehicles for one year AND save 10% on Labor Charges here at the shop! It’s a win for you AND our environment and it’s been very successful… since we instituted the program our members have prevented over 1.9 MILLION POUNDS of carbon from being dumped into our air!
Referral Reward Program– Year after year, referrals from our existing clients are our greatest source of new clients, so we’ve tried hard to think of some way to appropriately reward people for their referrals. Our solution is our Referral Reward Program, where we make donations to the non-profit group of your choice to say ‘thanks’ for your generous referrals. Here’s how it works…
And please don’t forget…
Your reviews and referrals matter
We are constantly grateful for the supportive and loyal clients we have developed over the years. Your comments and appreciation keep us on the right road to providing the superior automotive service you deserve. Your reviews and referrals are not only the highest compliments we can receive, but they’re the lifeblood of our new business. If you like what you’ve found at Tom Dwyer Automotive Services, please tell a friend or take a minute to write a review on Yelp, Angieslist, Google, or the review site of your choice. Thank you!
Latest Automotive Recalls
Automobiles are just like any other product; occasional flaws in manufacture or design can cause problems once they leave the factory. When an issue is identified the manufacturers and government work hard to bring the vehicles back in for refit or repair, but not all recalls make the front pages. The National Highway Traffic Safety Administration maintains a constantly updated list of recalls from every manufacturer. The last month’s recalls are below, but clicking the button at right will take you to the full list at the NHTSA website.
