One of our longest-serving Service Advisors heads into the sunset.
There’s pretty high personnel turnover at most repair shops, but not so much at Tom Dwyer Automotive Services. In an industry where job length is measured in months our folks usually stay for years… lots of them. But even the longtimers eventually move on and Service Advisor Drew Pearson is finally calling it quits. October 28 was his last day at the shop, and he and Marsha will be packing their RV and driving off into the sunset. We’ve created a special gift for him to say goodbye and here’s the good news… you can have one too!
Drew was our longest-serving Service Advisor other than Ken himself. His background included some high-pressure positions in the financial world, printing, and other industries before he came here. Drew’s 15 years with us were a stellar example of what we look for in all our Service Advisors… he was a consummate multi-tasker who juggled the parts, labor, and human needs of 10-20 clients on a daily basis without breaking a sweat. Drew’s calm demeanor and genuine warmth made his clients feel confident and reassured even when getting the worst vehicle news. As longtime RV enthusiasts, Drew and Marsha have been looking forward to hitting the road together for quite a while. From their base in Lake Oswego, they plan to take a long, up-close look at our beautiful Oregon and the pretty-nice rest of the country beyond.
Aside from his value behind the front desk, Drew brought another benefit to the Tom Dwyer clientele. He truly enjoys cooking and was the driving force behind the Drew’s Kitchen column in our monthly newsletter. His contributions over the years allowed us to get him something unique as a retirement gift, and it’s a gift we’ll be passing on to you. We collected some of his best recipes into an actual Drew’s Kitchen Recipe Book which we printed and gave to him. We’ll have copies for you at the shop as soon as they come in, so plan to take one with you on your next visit.
We’ll certainly miss Drew and we know his clients will too. We wish he and Marsha all the best in this next phase of their lives, and we’re grateful for the mark he made in our lives and company.
Good luck, Drew!
