What Our Clients Say About Us
A business’ reputation isn’t made by its promises, it’s made by results and the word-of-mouth of people who’ve dealt with them. At Tom Dwyer Automotive Services we’ve spent decades listening to our clients, learning from them, and putting their suggestions to work improving our service to everyone. Whether it’s video testimonials, online ratings, in-shop feedback cards, or even the occasional criticism, every review tells you more about how we do things at Tom Dwyer.
Client Testimonials
The best way to learn about any company is to ignore their marketing spin and listen to the people who actually use their services. That’s why we sent a camera out to ask our clients about their experiences with Tom Dwyer Automotive Services. No actors. No scripts. No pay. Just people like you telling you about us. Click the pictures below to see more than 20 in-depth video interviews, and you’ll get a hint about why they keep coming back.
Online Reviews
Dig even deeper with our ratings and certifications across trusted online platforms. From Google and Yelp to social media and specialty automotive sites, our digital reputation reflects years of consistent service and customer care. See what people are saying about us around the web…
What We’ve Done Says A Lot About What We’ll Do
We can say anything, but it’s our clients’ opinions that matter.
These results come from the more than 23,000 Client Feedback Cards we leave in each vehicle after service.
Within Estimate
On Schedule
Would Recommend to Friend
Post-Service Feedback Cards
Our Bad Reviews
We’re very proud of our online reputation, but no shop is perfect and we do get bad reviews occasionally. When concerns or complaints come in we treat them as opportunities to improve. We reach out to the customer, review what happened, and try our best to make things right with them. Then, internally, we adjust our processes as necessary to keep the problem from happening again. The good reviews may be what we strive for, but you know the dirty little secret… the bad reviews make the best reading. Here’s a link to all our bad reviews we could find on every rating site, along with our responses.
