Category Archives: New Client Orientation

YOUR goals are OUR priority

Posted on November 10, 2015 by tomdwyer

Paying for something you don’t really need is never a value. Through comprehensive inspection, understanding your needs and budget, providing expert service, and managing your service records, we ensure real value by tailoring our service to make sure what we … Continue reading →

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A logical approach to auto care

Posted on November 10, 2015 by tomdwyer

A business that cares only about its profits is like a politician that cares only about being elected. Both politicians and businesses should have the convictions to actually solve problems and deliver positive results. The best way to work on any … Continue reading →

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Some vehicles ARE beyond repair

Posted on November 10, 2015 by tomdwyer

When I started in the auto service industry in the seventies, I was told “no vehicle was ever beyond repair”. Those used up vehicles weren’t economically totaled rolling illusions; they were “ROSES”…, which is true… from a repair shop’s viewpoint. … Continue reading →

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Non-Commissioned Service Advisors

Posted on November 10, 2015 by tomdwyer

Service Advisors at most dealerships and independent repair shops are paid for sales volume, not for the quality of their advice.  They keep a percentage of whatever they can sell, so the more they sell, the more they’re paid. Commission … Continue reading →

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What’s Up With Your Car? Our IFR keeps you aware of what’s REALLY important

Posted on October 19, 2015 by tomdwyer

A simple idea guides our approach to auto service…  making clear, prioritized recommendations from a point of full knowledge leads to the best results.   Before our Service Advisors make any recommendations about your vehicle they want to make sure what … Continue reading →

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What to expect during service

Posted on September 25, 2015 by tomdwyer

Once your vehicle has been dropped-off and evaluated by one or our ASE technicians (not paid on flat rate) your Service Advisor (not on commission) will call with a prioritized list of problems, solutions, and costs, then work with you … Continue reading →

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What to expect when you pickup your vehicle

Posted on September 25, 2015 by tomdwyer

When you’re ready to pick up your vehicle we’ll tell you exactly what we did and why, and we’ll make sure that any questions you have are fully answered. Your Service Advisor will review the estimate we initially gave you, the work we … Continue reading →

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After your vehicle is serviced

Posted on September 25, 2015 by tomdwyer

After your vehicle is serviced If you’ve had your vehicle’s computer control system Check Engine light (CEL) illuminate and repairs were done, it’s not uncommon for the light to come back on shortly after service. If this happens let us … Continue reading →

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Between visits

Posted on September 25, 2015 by tomdwyer

Expect maintenance reminders in the mail starting about six months after your most recent visit. If you have any questions at all, just call us. Our Service Advisors have complete computerized records on your vehicle and can tell you what’s … Continue reading →

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Calling for estimates

Posted on August 27, 2015 by tomdwyer

We never give incomplete or intentionally deceptive low estimates to get people “in the door” as is (sadly) the norm in this industry.  We do our best to give realistic estimates, based on a combination of our experience and industry … Continue reading →

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