Category Archives: New Client Orientation

Come Meet The Next Generation of Auto Technicians

Posted on March 15, 2024 by tomdwyer

“Almost” Tom Dwyer Service is NOT Tom Dwyer Service! “It’s never enough”, mourned Tom Dwyer, owner of the premiere independent auto repair shop in Portland. “We keep hiring the best in the business but our clients keep demanding more. It … Continue reading →

Posted in 2024 March, Feature Articles, New Client Orientation, Newsletter Columns | Comments Off

Planning Ahead Protects Your Summer

Posted on August 13, 2021 by tomdwyer

Planning Ahead Protects Your Summer Don’t wait for the last minute to check out your vehicle! Updated 8/18/2021 If you’re still planning a road trip this summer then this article is for you! It may be impossible to avoid bad … Continue reading →

Posted in 2021 August, Feature Articles, New Client Orientation, Newsletter Columns, Newsletters | Comments Off

A Close Look at Auto Inspections

Posted on May 30, 2018 by tomdwyer

Is a “free Multipoint Inspection” a deal? Should you trust a “Free Brake Inspection”? Is our own 90-Point Inspection worth your time? Is our Comprehensive Inspection worth the money? Every auto repair shop has a “multipoint inspection” of some type, … Continue reading →

Posted in 2018 June, Feature Articles, New Client Orientation, Newsletter Columns, Newsletters | Tagged 100000, 120-point, 20000, 35000, 40000, 45000, 50000, 90-point, 90000, ASE certified, automotive, comprehensive, comprehensive inspection, diagnosis, ifr, inspection, inspections, maintenance, menu services, mileage interval, mileage interval service, pre-purchase, repair, specialty shop | Comments Off

Insider Tips for Tom Dwyer Service

Posted on July 27, 2017 by tomdwyer

We’re not like other shops, and that’s YOUR advantage! We’re a full-service automotive shop offering rational, prioritized service advice based on YOUR auto ownership goals. But we’re more than that… we’re Tom Dwyer Automotive Services, and we’re not like any … Continue reading →

Posted in 2017 June and July, Feature Articles, New Client Orientation, Newsletter Columns, Newsletters | Tagged appointments, ASE certified, brochure, client, courtesy shuttle, estimates, feature articles, features, inspections, orientation, shop features | Comments Off

A Peek Behind the Curtains

Posted on July 28, 2016 by tomdwyer

There’s ONE thing we do for EVERY vehicle at our shop… Clients will specifically ask for services like checking their tire pressures, replacing burned out bulbs, and filling their washer fluid. Of course we gladly say yes, and we say … Continue reading →

Posted in 2016 July, Feature Articles, New Client Orientation, Newsletter Columns, Newsletters | Comments Off

Who Makes YOUR Service Recommendations?

Posted on June 30, 2016 by tomdwyer

WE rely on non-commissioned ASE-Professionals The image of today’s auto repair industry has suffered from some careless businesses. Most shops do their best to make repair recommendations in their customer’s interests, but the commissioned pay structure of some shops can … Continue reading →

Posted in 2016 June, Feature Articles, New Client Orientation, Newsletter Columns, Newsletters, Support | Comments Off

“Flat Rate” Pay Influences Performance

Posted on February 16, 2016 by tomdwyer

Both you and your Technician deserve better! One of the major differences between Tom Dwyer Automotive Services and other shops is the fact that we DO NOT rely on Flat-Rate compensation for our Technicians. Under Flat Rate systems, Technicians are … Continue reading →

Posted in 2016 February, Feature Articles, Features, New Client Orientation, Newsletter Columns, Newsletters | Comments Off

What we’ll ask about when you call

Posted on November 24, 2015 by tomdwyer

When you call to schedule your appointment we’ll get all the information necessary to make sure your vehicle receives the precise service it needs. If you’re a first-time client we’ll go a little deeper into the specifics of your vehicle; … Continue reading →

Posted in New Client Orientation, Support | Comments Off

Lockout procedures and protections

Posted on November 24, 2015 by tomdwyer

If you can’t pick up your vehicle during weekly business hours or on our Saturday pickup/dropoff time, we can lock your vehicle outside out shop so you can pick it up at your convenience. We’ll take your payment over the … Continue reading →

Posted in New Client Orientation, Support | Comments Off

They can’t ALL be the most important- Auto repair prioritization

Posted on November 19, 2015 by tomdwyer

We think we offer the highest quality auto service possible, but is that our greatest value to you? Our most valuable feature may be the way we manage records, inspect, and then prioritize our recommendations, making sure your vehicle gets … Continue reading →