Category Archives: New Client Orientation

A Peek Behind the Curtains

There’s ONE thing we do for EVERY vehicle at our shop… Clients will specifically ask for services like checking their tire pressures, replacing burned out bulbs, and filling their washer fluid.  Of course we gladly say yes, and we say … Continue reading

Share
Posted in 2016 July, Feature Articles, New Client Orientation, Newsletter Columns, Newsletters | Comments Off on A Peek Behind the Curtains

Who Makes YOUR Service Recommendations?   

WE rely on non-commissioned ASE-Professionals The image of today’s auto repair industry has suffered from some careless businesses. Most shops do their best to make repair recommendations in their customer’s interests, but the commissioned pay structure of some shops can … Continue reading

Share
Posted in 2016 June, Feature Articles, New Client Orientation, Newsletter Columns, Newsletters, Support | Comments Off on Who Makes YOUR Service Recommendations?   

“Flat Rate” Pay Influences Performance 

Both you and your Technician deserve better! One of the major differences between Tom Dwyer Automotive Services and other shops is the fact that we DO NOT rely on Flat-Rate compensation for our Technicians.  Under Flat Rate systems, Technicians are … Continue reading

Share
Posted in 2016 February, Feature Articles, Features, New Client Orientation, Newsletter Columns, Newsletters | Comments Off on “Flat Rate” Pay Influences Performance 

What we’ll ask about when you call

When you call to schedule your appointment we’ll get all the information necessary to make sure your vehicle receives the precise service it needs. If you’re a first-time client we’ll go a little deeper into the specifics of your vehicle; … Continue reading

Share
Posted in New Client Orientation, Support | Comments Off on What we’ll ask about when you call

Lockout procedures and protections

If you can’t pick up your vehicle during weekly business hours or on our Saturday pickup/dropoff time, we can lock your vehicle outside out shop so you can pick it up at your convenience. We’ll take your payment over the … Continue reading

Share
Posted in New Client Orientation, Support | Comments Off on Lockout procedures and protections

They can’t ALL be the most important- Auto repair prioritization

We think we offer the highest quality auto service possible, but is that our greatest value to you?  Our most valuable feature may be the way we manage records, inspect, and then prioritize our recommendations, making sure your vehicle gets … Continue reading

Share
Posted in 2015 November, Feature Articles, New Client Orientation, Newsletter Columns, Newsletters | Comments Off on They can’t ALL be the most important- Auto repair prioritization

YOUR goals are OUR priority

Paying for something you don’t really need is never a value. Through comprehensive inspection, understanding your needs and budget, providing expert service, and managing your service records, we ensure real value by tailoring our service to make sure what we … Continue reading

Share
Posted in Car Information, New Client Orientation, Support | Comments Off on YOUR goals are OUR priority

A logical approach to auto care

A business that cares only about its profits is like a politician that cares only about being elected. Both politicians and businesses should have the convictions to actually solve problems and deliver positive results. The best way to work on any … Continue reading

Share
Posted in Car Information, New Client Orientation, Support | Comments Off on A logical approach to auto care

Some vehicles ARE beyond repair

When I started in the auto service industry in the seventies, I was told “no vehicle was ever beyond repair”. Those used up vehicles weren’t economically totaled rolling illusions; they were “ROSES”…, which is true… from a repair shop’s viewpoint. … Continue reading

Share
Posted in Car Information, New Client Orientation, Shop Talk, Support | Comments Off on Some vehicles ARE beyond repair

Non-Commissioned Service Advisors

Service Advisors at most dealerships and independent repair shops are paid for sales volume, not for the quality of their advice.  They keep a percentage of whatever they can sell, so the more they sell, the more they’re paid. Commission … Continue reading

Share
Posted in Car Information, New Client Orientation, Support | Comments Off on Non-Commissioned Service Advisors