We try to make it as convenient as possible for you to use our service, but sometimes it’s hard to maintain your schedule while your vehicle’s in the shop. We don’t offer loaner cars, but our FREE Courtesy Shuttle is one of our most popular services. We can ferry you to anywhere in a 5-mile radius (map below) and then pick you up again when your vehicle is completed. However, coordinating rides all over the city can be hectic on our end, and it can mean upset clients if we can’t meet expectations. To make things run smoothly for everyone, here are some details about how the Shuttle works.
When you first call to schedule work on your car, please tell us then if you plan to use the Shuttle for an outbound ride, inbound ride, or both. We try to group riders in similar areas (Downtown, Multnomah Village, Milwaukie, etc.) on the same Shuttle, so we’ll work with you to match the days and times of your service with the Shuttle schedule. Although we do everything we can to accommodate the inevitable surprise riders, the Shuttle runs BY ADVANCE APPOINTMENT and we must serve clients with appointments first. The shuttle schedule may cause the day of your service appointment to be delayed, so remember to call several days ahead if you need a ride.
- The morning Shuttle makes three scheduled outbound runs at 7:30am, 8:30am, and 9:30am.
- The Shuttle does not run between 12:00pm and 1:00pm.
- The Shuttle does not run Saturday.
- The evening Shuttle makes inbound runs until its final trip at 5pm.
- The Shuttle needs to be back and finished for the day by 5:30pm.
If you scheduled an outbound ride, you can expect a return ride as long as it has been scheduled in advance, there has been communication during the repair, and that the vehicle will be completed by 5:30pm.
We stick strictly to the 5-mile radius for the 7:30am and 8:30am morning rides, and for all our rides after 2pm. From 9:30am through 2:00pm we can be a little more flexible about distance and can run as far as 7.5 miles if needed. We will work with you on these longer rides if you can work within this middle-of-the-day period.
The latest inbound ride back to the shop is 5:00pm. If you need a return ride after that time we will not be able to pick you up. We would recommend taking advantage of an Enterprise rental car, available here by appointment at discounted rates, in situations where distances or vehicle completion times cause problems. The inbound rides during rush hour are sometimes unpredictable. If you have a pre-scheduled evening Shuttle ride and we are not able to honor it, we will pay for a taxi back to the shop.
If your destination falls outside our 5-mile radius, or can’t use the Shuttle for some other reason, don’t panic! We have other options to keep you on the move…
- We offer discounted rental cars through Enterprise Rentals for qualified services.
- We can drop you at bus or light rail stops within our area.
- If you’re heading downtown, our shop is on the Springwater Trail. Many clients bike into town from here!
The most important thing to remember is that when you decide to trust your vehicle with us, we will do everything we can to make your experience pleasant and convenient. Please tell your Service Advisor if you have any questions.