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- “It’s like having a happy new car. So much better than my last mechanic shop!”
- “Your 5-star rating on both AngiesList and Yelp is impressive!”
- “The actual cost came in well under the estimated cost! Great!”
- “I wouldn’t have thought a $1000 repair would have elicited PRAISE from a customer!”
- “I especially liked the VERY qualified person at the counter explaining all that was and was not done to my car.”
- “Thank you guys again for helping me find the path to the park where my dog, Sandy, could play.”
- “My personal thanks for supporting Carl In The Morning!”
- “Disappointed with dealership service, found you online.”
- “The rock case, the politics, and the service.”
- “Your service is always professional, thorough, helpful, and done to perfection. It instills confidence.”
- “Because of Obama party in 2008.”
- “Even with the potentially scary repairs you made the nervousness dissipate.”
- “I’m from a family of mechanics including myself, and I know good service when I see it. Thanks!”
- “Excellent value for the money”
- “Awesome ratings on Yelp, etc. I had an amazing experience. I will definitely be back for routine maintenance and repairs. Great service!”
- “Have been a client for over 20 years. Your support of Phame Academy is much appreciated!”
- “Because you told me my vehicle wasn’t worth repairing.”
- “This experience was one of the first I’ve ever had where the details were explained to me in depth. I never felt rushed on the phone. Continue to talk to your customers like this!”
- “Because this is where Rachael Maddow would take her car if she lived in Portland.”
- “I loved the reading material in the waiting room!”
- “You’re the only mechanics I’ve encountered during my 20 years in Portland that I trust.”
- “At other shops, I probably would feel like I was taken advantage of. There was more wrong than what I brought it in for. But past experience has taught me your shop is honest. Don’t change!”
- “…consistently impressed with your personnel, work quality, and generous customer courtesy.”
- “Don’t figure something really has to be done just cuz a vehicle reaches a certain mileage.”
- “One of the installed parts was faulty, and failed after picking up my truck. TDASI handled situation with utmost customer service.”
- “The ads on KPOJ, plus the ASE Certifications”
- “Long, happy history with you”
- “I was told to come to you guys by other customers of yours. Fantastic service. Would definitely recommend to others, as well as return myself!”
- “Thanks for taking the car to DEQ! Saves big hassle for me.”
- “Ken was absolutely amazing! Each time my husband and I come in, we are floored by the professional attention we receive. We love the consultations you give, the records you keep, and the education we receive. You are running an incredible business!”
- “Overall good auto repair experience compared to most. As a female, I was treated much better!”
- “You’ve kept my Subaru going for 16 years and 215,000 miles.”
- “Great diagnosis of problem and thorough repairs.”
- “Cuz Ken and Drew are so sexy.”
- “I live on Social Security and this car is vital to us. I am so grateful for the quality of your work and more so because I trust you guys.”
- “Because you do great work and the people who work there are smart, kind, nice, and thoughtful as well as very professional.”
- “I thought you were ‘too good to be true’ from your advertisements. I had to check it out for myself, and not disappointed.”
- “620 AM. 620 AM. 620 AM.”
- “My son’s recommendation, who was working for Toyota Group”
- “Americans should hope for a health care system that provides the high quality comprehensive care as my car gets with you!”
- “You have won my ‘Auto Shop For Life’ award!”
- “Best feedback we’ve ever had about one of our vehicles. We didn’t feel pushed into any particular repairs, but learned what we can do to improve this car’s performance.”
- “You fixed things I had given up on ever getting fixed!”
- “You came in under the estimate, ahead of schedule, and the personnel went above the expected level of courtesy. You guys rock!”
- “You were all awesome. My car had some problems that were very inconsistent and you found the problem.”
- “Great service- I know I’m in good hands. It’s obvious you care.”
- “Care and attention to detail.”
- “Was new to the area. Did some research online, saw favorable reviews and Tom’s response to a dissatisfied customer.”
- “Really like how Drew explained the brake repair and discussed other car-related questions. Today was expensive but I feel OK with it because it was done right and by a great company.”
- “I was able to make an appointment right away, the work was done quickly, people are friendly, and you humor my dad’s phone calls!”
- “…the most impressive shop I’ve ever worked with; so honest, articulate, and educational. See you soon!”
- “TDASI was the only mechanic who offered a prioritized list of services.”
- “Have only used Tom Dwyer for years- honest, respectful, efficient, shuttle service, call with updates… basically you really care about the customer.”
- “Originally KPOJ and Tom’s rants. Now we’re repeat customers because of your top-to-bottom professionalism.”
- “Best shop in the Metro area”
- “It is so refreshing to find a mechanic service that I can trust.”
- “Everyone from the counter person to the shuttle driver is knowledgeable about car maintenance choices and easy to communicate with.”
- “Feels comfortable- no TV on the wall to make a racket.”
- “We trust your work, and you don’t up-sell us!”
- “Appreciate that you routinely check on maintenance needs (fluids, tires, belts, etc.), and appreciate the honest and straightforward dealing.”
- “Your quote was hundreds less than the dealer. I was impressed with your honesty.”
- “I love your ads on KPOJ. I come all the way from Hillsboro, and will do so from now on.”
- “Because you don’t push repairs on me that I don’t need.”
- “When you fix something it stays fixed. Do not have to return again to get it right.”
- “Ken was a great help dealing with the extended warranty.”
- “I like your sense of humor.”
- “Used your company for almost 20 years; never disappointed!”
- “I heard your ads on KPOJ and I was impressed by Tom. I also appreciate your approach to car maintenance, and I intend to continue having my Toyota serviced by you!”
- “You all were hands-down the best mechanic experience I’ve ever had.”
- “I started because of your KPOJ ads, come back because of your service.”
- “Your people did believe me that I specifically did not request synthetic oil, and gave me the credit.”
- “I feel like I finally found THE RIGHT place!”
- “Level of expertise/training; reputation for integrity.”
- “I’m on a limited income but would not take my car anywhere else.”
- “I’m impressed with the informative explanation of the problem and that you don’t pitch for extra service or play the scare tactic used by other shops.”
- “A friend from the Sierra Club said you ran an ad in support of their campaign to close the Boardman coal plant.”
- “When other have tried to way overcharge, you’ve been honest about what’s important to fix now and what’s not a big deal. We feel we can trust you, PLUS you’ve fixed things others couldn’t figure out!”
- “You do better work for my VW than the manufacturer does!”
- “Excellent personnel throughout the organization. Very adept at delivering bad news.”
- “Please keep treating people as courteous and respectful as you do. I never leave feeling ripped off or degraded for being a woman at your shop.”
- “Accurate estimates, reliability of work; working with me on price to match dealer’s price.”
- “I was desperate to find an honest and competent auto repair shop. I am sold… and will return!”
- “Yelp provided rave reviews of your shop and service.”
- “Initially because of the KPOJ radio ads; continued because of competitive prices and professional treatment of me and my vehicle.”
- “Years of positive exchanges and good advice.”
- “Superior knowledge of vehicle operation and safety; visibly superior facility, safe for employees and safe for environment.”
- “Honest, competent work with no unnecessary charges.”
- “We continue to do business with you because your business reflects your politics- ethical!”
- “As a female, it is nice to trust mechanics. I know that I will not be lied to!”
- “Friend recommended – best explanation of service I’ve ever had. I was very impressed.”
- “You guys are upfront & do an awesome job!”
- “The great references on Angie’s List”
- “I was kept informed throughout the day on progress”
- “I finally feel like I have accountability in my repair shop.”
- “Car performance greatly improved- drove 1000 miles next day to L.A.!”
- “Past experience, your people have always been straight forward and courteous. That is hard to find now.”
- “Tom Dwyer Automotive has been my mechanic since I moved here in 1990, I wouldn’t go to or trust anyone else with my car”
- “You can handle the tough jobs”
- “The shuttle driver was an extremely wonderful person”
- “I wanted the job done right!”
- “Recommendations from 2 friends who do not know each other”
- “You are always reliable, courteous & thorough. You explain things in a non-condescending manner to people who don’t have a clue about cars. Thanks”
- “When I speak to your Service Advisors about my car, I learn something new about the mechanics of my vehicle. I trust their recommendations”
- “Close to us in Sellwood, Trusted in the community”
- “Recommended, work is well explained, trust you’ll do a good job.”
- “Because you are completely reliable and you educate me about my car.”
- “I have always had excellent service & explanations from you.”
- “Quality work, fair pricing, GREAT customer service.”
- “Excellent attention to technical detail – worth paying for.”
- “Best service – great communication with clients.”
- “Service excellent, employees the greatest, confidence the work will be done right.”
- “I don’t have to have the job done 2-3 times to fix one problem.”
- “This was first time – recommended by neighbor. We’ll see you again!”
- “Your reputation. You all were beyond my expectations for friendly, on time service.”
- “Dealer’s service department gets a “no” on most of the above.”
- “Continued, Consistent, Professional Service”
- “Great trustworthy service.”
- “Competent diagnosis, knowledgeable staff, good parts & fast service”
- “I’ve been a customer since 1989… I trust you guys”
- “Love the shuttle, fair deal, service & explanations”
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After each vehicle is serviced, we leave a pre-stamped comment card in the front seat. Good or bad, we want to get each client’s opinions of our service while it’s fresh in their mind. Fortunately the answers have mostly been good, as you can see below.
