Post-Service Feedback Cards

After each vehicle is serviced, we leave a pre-stamped comment card in the front seat.  Good or bad, we want to get each client’s opinions of our service while it’s fresh in their mind.  Fortunately the answers have mostly been good, as you can see below.

(Updated 2/7/2012)

Question
Yes
No
%
Was your vehicle completed within the estimate? 11490 181 98.45%
Was your vehicle completed on schedule? 11438 233 98.00%
Did you understand the repairs recommended? 11624 47 99.60%
Was the work performed explained to you? 11630 41 99.65%
Were the personnel courteous and professional? 11654 17 99.85%
Was your vehicle as clean as you left it? 11585 86 99.26%
Were you satisfied with your service experience? 11628 43 99.63%
Would you recommend us to a friend? 11641 30 99.74%
Why did you choose our your service?
  • “”…the most impressive shop I’ve ever worked with; so honest, articulate, and educational.  See you soon!”
  • “TDASI was the only mechanic who offered a prioritized list of services.”
  • “Have only used Tom Dwyer for years- honest, respectful, efficient, shuttle service, call with updates… basically you really care about the customer.”
  • “Originally KPOJ and Tom’s rants.  Now we’re repeat customers because of your top-to-bottom professionalism.”
  • “Best shop in the Metro area”
  • “It is so refreshing to find a mechanic service that I can trust.”
  • “Everyone from the counter person to the shuttle driver is knowledgeable about car maintenance choices and easy to communicate with.”
  • “Feels comfortable- no TV on the wall to make a racket.”
  • “We trust your work, and you don’t up-sell us!”
  • “Appreciate that you routinely check on maintenance needs (fluids, tires, belts, etc.), and appreciate the honest and straightforward dealing.”
  • “Your quote was hundreds less than the dealer.  I was impressed with your honesty.”
  • “I love your ads on KPOJ.  I come all the way from Hillsboro, and will do so from now on.”
  • “Because you don’t push repairs on me that I don’t need.”
  • “When you fix something it stays fixed.  Do not have to return again to get it right.”
  • “Ken was a great help dealing with the extended warranty.”
  • “I like your sense of humor.”
  • “Used your company for almost 20 years; never disappointed!”
  • “I heard your ads on KPOJ and I was impressed by Tom.  I also appreciate your approach to car maintenance, and I intend to continue having my Toyota serviced by you!”
  • “You all were hands-down the best mechanic experience I’ve ever had.”
  • “I started because of your KPOJ ads, come back because of your service.”
  • “Your people did believe me that I specifically did not request synthetic oil, and gave me the credit.”
  • “I feel like I finally found THE RIGHT place!”
  • “Level of expertise/training; reputation for integrity.”
  • “I’m on a limited income but would not take my car anywhere else.”
  • “I’m impressed with the informative explanation of the problem and that you don’t pitch for extra service or play the scare tactic used by other shops.”
  • “A friend from the Sierra Club said you ran an ad in support of their campaign to close the Boardman coal plant.”
  • “When other have tried to way overcharge, you’ve been honest about what’s important to fix now and what’s not a big deal.  We feel we can trust you, PLUS you’ve fixed things others couldn’t figure out!”
  • “You do better work for my VW than the manufacturer does!”
  • “Excellent personnel throughout the organization.  Very adept at delivering bad news.”
  • “Please keep treating people as courteous and respectful as you do.  I never leave feeling ripped off or degraded for being a woman at your shop.”
  • “Accurate estimates, reliability of work; working with me on price to match dealer’s price.”
  • “I was desperate to find an honest and competent auto repair shop.  I am sold… and will return!”
  • “Yelp provided rave reviews of your shop and service.”
  • “Initially because of the KPOJ radio ads; continued because of competitive prices and professional treatment of me and my vehicle.”
  • “Years of positive exchanges and good advice.”
  • “Superior knowledge of vehicle operation and safety; visibly superior facility, safe for employees and safe for environment.”
  • “Honest, competent work with no unnecessary charges.”
  • “We continue to do business with you because your business reflects your politics- ethical!”
  • “As a female, it is nice to trust mechanics.  I know that I will not be lied to!”
  • “Friend recommended – best explanation of service I’ve ever had. I was very impressed.”
  • “You guys are upfront & do an awesome job!”
  • “The great references on Angie’s List”
  • “I was kept informed throughout the day on progress”
  • “I finally feel like I have accountability in my repair shop.”
  • “Car performance greatly improved- drove 1000 miles next day to L.A.!”
  • “Past experience, your people have always been straight forward and courteous. That is hard to find now.”
  • “Tom Dwyer Automotive has been my mechanic since I moved here in 1990, I wouldn’t go to or trust anyone else with my car”
  • “You can handle the tough jobs”
  • “The shuttle driver was an extremely wonderful person”
  • “I wanted the job done right!”
  • “Recommendations from 2 friends who do not know each other”
  • “You are always reliable, courteous & thorough. You explain things in a non-condescending manner to people who don’t have a clue about cars. Thanks”
  • “When I speak to your Service Advisors about my car, I learn something new about the mechanics of my vehicle. I trust their recommendations”
  • “Close to us in Sellwood, Trusted in the community”
  • “Recommended, work is well explained, trust you’ll do a good job.”
  • “Because you are completely reliable and you educate me about my car.”
  • “I have always had excellent service & explanations from you.”
  • “Quality work, fair pricing, GREAT customer service.”
  • “Excellent attention to technical detail – worth paying for.”
  • “Best service – great communication with clients.”
  • “Service excellent, employees the greatest, confidence the work will be done right.”
  • “I don’t have to have the job done 2-3 times to fix one problem.”
  • “This was first time – recommended by neighbor. We’ll see you again!”
  • “Your reputation. You all were beyond my expectations for friendly, on time service.”
  • “Dealer’s service department gets a “no” on most of the above.”
  • “Continued, Consistent, Professional Service”
  • “Great trustworthy service.”
  • “Competent diagnosis, knowledgeable staff, good parts & fast service”
  • “I’ve been a customer since 1989… I trust you guys”
  • “Love the shuttle, fair deal, service & explanations”
What can we do to improve?
  • “Only reason repair was delayed was the mechanic got sick.  That just happens!”
  • “Don’t be so hard on Obama.  He’s trying!”
  • “More Snickers in the candy bowl.  Maybe even a maple bar.”
  • “Pastries.”
  • “Nothing – service was impressive and I felt like there was honesty and trust. Thanks!”
  • “Your great, you turned a bad experience for me into a joy!”
  • “Overall it was an excellent experience. Even good magazines. You are my garage from now on!”
  • “Need nothing more, appreciate the Saturday hours.”
  • “Everything just right. Just don’t stop.”
  • “Thank you for going the extra mile by taking my car to DEQ & putting tags on the car.”
  • “Now you take my car through DEQ!! What next?”
  • “Clone yourselves & move into our neighborhood. Or, take over the repair industry!”
  • “Nothing ! You guys are the best.”
  • “I like Tom… More Tom!!!”
  • “Thanks for providing the shuttle service; it only adds to your excellent service.”
  • “How can you improve on excellence?”
  • “I always know I can trust you with my old Toyota.”
  • “Just continue your honest & upfront way of doing business – it’s great!!”
  • “Nothing – I am one satisfied customer.”
  • “Champagne service in the shuttle van & make Tom wear a little chauffeur suit too!”
  • “Lazy-boy vibrating rockers in the waiting area.”
  • “Open more shops around town?”
  • “Pave your parking lot.”
  • “Keep up your great work.”
  • “Provide Internet browsing while you wait.” (We heard you, and did!)
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