What to expect when checking in

When you arrive for your appointment, we’ll confirm things like:

  • The exact problems you’re experiencing and the solutions you expect
  • Whether you have scheduled to leave the vehicle with us or wait
  • Courtesy Shuttle, rental car, or taxi arrangements
  • Initial estimates
  • Estimated time when we will call to discuss your vehicle
  • Completion time estimates
  • We will NEVER do any work without your informed consent, but please understand that if you drop-off late, are not able to be contacted, or you authorize more work than you initially scheduled, our initial estimates and delivery times can be affected.

Early Bird or After Hours pickup and dropoff

Saturday pickup and dropoff

Vehicle storage and lock-out protections

What to expect during service

98.46% on-schedule

What to expect when you pickup your vehicle

PRIORITIZED repair recommendations

After your vehicle is serviced

Follow-up checks

Between services

Return to Client Orientation





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